Frequently Asked Questions
Got a question? We've covered off some of the more common questions we get asked below.
FAQs
Do I need to pay on the day?
All accounts are required to be settled on the day. We accept major credit cards and have HiCAPs available so you can claim directly from your private health insurer if you are covered for services.
I'm under Workers Compensation or Motor Accident Claim. Will I still need to pay?
Clients with approved claims have no out of pocket expense. We will invoice the compensable body directly. If your claim has not yet been approved, you will need to pay for services at the time of the appointment and claim back from the compensable body once approved.
I have a medicare referral from my doctor. Will there be a gap payment?
Yes. We do not bulk bill any of our services. There will be a gap payment payable by the client.
Do I need to be assessed by a physiotherapist prior to commencing a class?
Yes. An initial assessment is required prior to you starting in any of our classes. This allows us to obtain a medical history, ensure the class is safe and relevant to your health care needs, and tailor a program to you.
Will I have a different physiotherapist running the class?
There is a chance you will have a different physiotherapist running the class. We make sure that a handover is provided and that there is regular communication between the class physiotherapist and your regular physiotherapist.
When do I need to go back to see my regular physiotherapist?
We recommend 6 weekly reviews with your regular physiotherapist to ensure the class is still achieving your objectives.
What if I get pain or an exacerbation of my symptoms during a class?
The class physiotherapist will discuss any pain or symptoms you might develop in the class setting and provide advice where appropriate. They will also discuss with your usual physiotherapist as required.
Can I claim some or all of the cost of the class through my private health insurer?
Classes run by a physiotherapist are claimable through your private health insurer, dependent on your level of cover. We recommend you check with your private health insurer to clarify the level of cover if you are unsure. Classes that are not conducted by a physiotherapist (Warm Water Exercise, Drop In Sessions) are not claimable.
What should I wear and bring to a class?
For land-based classes, we recommend you wear comfortable active wear and closed in shoes. Please bring a towel and a full water bottle.
For pool-based classes, swimwear that you are comfortable exercising in is recommended. Please bring a towel and a full water bottle. Showers and changerooms are available. Soaps are not permitted as they present a slip/falls hazard.
Still looking for answers?
If we haven't answered your question above, please feel free to give us a call or email our friendly admin staff.
